How do I cancel my account?

To cancel your mailbox, please use our mailbox cancellation form.

The cancellation form is required to verify you as the mailbox owner and also helps us identify what action to take on any mail received after your mailbox is closed. Once we receive and verify your cancellation request, we will email you back with verification your mailbox has been closed.

Prior To Cancellation:

We recommend logging into your account and downloading any mail that you wish to save. Once your account is cancelled, you will no longer have access to your account or any digitized mail previously accessible on the system.

Additionally, you should notify all your senders of your new mailing address, not that as provided by Freedom Mailbox®. You can not file a change of address with the USPS from a CMRA (Commerical Mail Receiving Agent) address, per USPS regulation. For questions about change of address rules or alternatives, it's best to call your local Post Office.

Mail Received After Cancellation:

Upon cancellation of your mailbox, all packages and mail from carriers other than USPS (i.e. FedEx, UPS, etc.) will be denied immediately after account termination. Freedom Mailbox® provides two options for managing USPS mail received after cancellation.

  1. Forward USPS mail for up to six (6) months.
  2. Shred all mail received.

If you choose option 1, you are responsible to pay postage plus a handling fee of $5 per forwarding envelope and /or package. Postage and forwarding require a deposit to be placed PRIOR to cancellation. If no deposit is received, option 2 will be considered the default action for all USPS mail received. Local pickup of mail is not available.

After six (6) months, your USPS mail will be rejected and returned to sender as undeliverable. You should advise and update all correspondents of their new mailing address, not that as provided by Freedom Mailbox®. For more information, see our Terms of Service, Section 6.

If you have additional questions, please open a support ticket.

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