Freedom Mailbox® locations operate within shared commercial office buildings and have limited storage and handling capacity. For safety, compliance, and operational reasons, certain mail and package types cannot be accepted, stored, or processed under any circumstances. Use of Freedom Mailbox® services constitutes acceptance of this policy, including all handling, refusal, disposal, and billing provisions.

Large Parcels

We do not accept:
  • Parcels weighing more than 50 lbs
  • Parcels exceeding 130 inches (Length + 2×Width + 2×Height)

Customers must notify us in advance before having any oversized or heavy parcel shipped to the mailbox address. Items received without prior approval may be refused, returned, or disposed of at the customer's expense.

Prohibited Items

A. Illegal, Regulated, or Dangerous Items

  • Firearms, weapon parts, ammunition
  • Explosives, incendiaries
  • Drugs, narcotics, drug paraphernalia
  • Hazardous or dangerous goods, including but not limited to:
    • Flammables, corrosives, oxidizers
    • Compressed gases
    • Dry ice
    • Asbestos
    • Magnetized materials exceeding .002 gauss at 7 feet
    • Lithium batteries, whether standalone or contained in equipment

B. Biological, Medical, or Perishable Items

  • Human remains, organs, body parts, embryos, cremated remains
  • Dead animals, insects, pets (processed or unprocessed)
  • Live animals, insects, spiders, larvae, eggs
  • Medical or hazardous waste (e.g., used needles, syringes)
  • Perishable food or beverages requiring temperature control

C. High-Value, Irreplaceable, or Liability-Sensitive Items

  • Cash, currency, coins, bullion
  • Negotiable instruments
  • Collectibles, antiques, fine art, rare coins or stamps

D. Restricted Consumer Goods

  • Alcohol (beer, wine, spirits)
  • Tobacco products, including cigarettes and smokeless tobacco
  • Plants, plant material, cut flowers
  • Ivory or products derived from endangered species

E. Operational & Compliance Conflicts

  • C.O.D. shipments
  • Items requiring special licenses or permits to store, ship, import, or export
  • Shipments prohibited by any local, state, federal, or international law
  • Shipments requiring:
    • EEI filing
    • Carnets
    • DEA permits
    • State Department licenses
    • FTZ or bonded warehouse processing
    • Letters of Credit or duty drawback claims
  • Wet, leaking, damaged, or odor-emitting packages
  • Items that could damage property, equipment, staff, or other mail
  • Shipments with declared values exceeding carrier, customs, or destination country limits

Enforcement & Liability Disclaimer

Freedom Mailbox® reserves the right to refuse, return, open, inspect, quarantine, surrender to authorities, or dispose of any mail item that violates this policy or applicable law, without notice.

Customers assume full responsibility for prohibited or restricted items shipped to their mailbox address, including any fines, penalties, disposal costs, or carrier fees incurred. Freedom Mailbox® assumes no liability for loss, damage, or delay of prohibited items.

Any inspection is conducted solely to determine compliance with this policy and applicable law.

Repeated violations of this policy or repeated dispute activity may result in immediate account termination without refund.

This policy is subject to change at any time without prior notice. The most current version will always govern.

Policy last modified on January 02, 2026