This Cancellation Policy applies to all Freedom Mailbox® customers and governs the process, requirements, and responsibilities associated with closing a mailbox account.

How to Cancel Your Mailbox

All renter-initiated mailbox cancellations must be made using the mailbox applicant login creditials.Cancellations submitted by email, phone, text message, or in person are not accepted and will not be considered valid.

Effective Date of Cancellation

Mailbox service remains active until a cancellation request is successfully submitted through the online mailbox account and all outstanding balances, fees, and obligations are satisfied.

At the time of cancellation, the mailbox renter must select one of the following options:

  • Cancel at the end of the current billing period
    Mailbox service will continue through the remainder of the current billing cycle and will terminate automatically at the end of that period.
  • Cancel immediately
    Mailbox service will terminate immediately upon confirmation of cancellation. All services, including mail acceptance, handling, scanning, and forwarding, will stop at that time.

Freedom Mailbox® does not backdate cancellations. Charges incurred prior to the selected cancellation effective date remain the responsibility of the customer.

Customer Responsibilities Upon Cancellation

Before submitting a cancellation request, the mailbox renter is responsible for:
  • Updating mailing addresses with senders, financial institutions, government agencies, and third parties
  • Ensuring all expected mail and packages have been received or forwarded
  • Submitting any final mail forwarding requests prior to cancellation
  • Paying all outstanding balances, including mailbox fees, forwarding charges, handling fees, storage fees, or other accrued charges

Failure to complete these steps may result in loss or disposal of mail after cancellation.

Policy Updates

Freedom Mailbox® reserves the right to update or modify this Cancellation Policy at any time. The most current version posted on the website governs.

Policy last modified on January 01, 2026